360 mystery shop and research services tailored around you
Our mystery shop and research services enable you to achieve targeted insight, using the most appropriate methods and delivering it in the way that you need it.

Phone Studies


Face to Face Surveys


Online Feedback


Postal Response


Digital Recorded Calls


Written Commentary Reports


Covert Video Recordings


Online Channel Measurement

Anything can be measured by using the right service.
Here is a snapshot of the 360 solutions we can offer your business:

  • Acquisition/Purchase Understanding
  • Benchmarking Projects
  • Best Practice Videos
  • Brand Owner Insight
  • Buyer Behavioural Studies
  • Call Centre/Support Analysis
  • Click & Collect Measurement
  • Client In-house Scheme Design
  • Competitor Analysis
  • Competitive Price Reviews
  • Customer Exit Surveys
  • Customer Experience Measurement
  • Customer Service Team Measurement
  • Delivery/Distribution Experience
  • Discounting Analysis
  • Employee Engagement Surveys
  • Employee (New Starter) Measurement
  • eNPS (Employee NPS)
  • Employee Exit Surveys
  • Employee Knowledge Test
  • eSurveys
  • Financial Service Compliance
  • Follow Up Response
  • Franchise Compliance
  • Franchise Experience Measurement
  • Group/Association Schemes
  • Health & Safety Compliance
  • Home Improvement Appointments
  • Home Valuation Experience
  • Home Viewing Appointments
  • Industry Award Measurement
  • Intensive/Timed Measurement
  • Literature Request Fulfilment
  • Locational Marketplace Understanding
  • Lost Sales/Non Conversion Analysis
  • Mystery Phonecalls
  • NPS (Net Promoter System)
  • Online Usability
  • Out of Hours Response
  • Poor Performer Evaluation
  • Process Measurement
  • Promotional Effectiveness
  • Prospect Behavioural Studies
  • Purchase Testing
  • Return Process Measurement
  • Reward/Recognition Incentive Scheme
  • Shining Talent Evaluation
  • Sector/Industry Understanding
  • Strategic Consultancy
  • Tender Supporting Statistics
  • Third Party Provider
  • Training Effectiveness Measurement
  • Video Mystery Shops
  • Web Functionality

Let’s chat about how we can help
01403 230650
Customer Perspectives Ltd – t/a 360 Perspectives, Milnwood, 13 North Parade, Horsham, West Sussex, RH12 2BT (Company Registration No: 05264347)

360 Perspectives works across multiple sectors, including property, retail and e-commerce.

In 2018 we conducted over 50,000 mystery shops to the estate and lettings agency sector alone.

As of June 2018, we have been owned and operated by Yomdel, the award winning managed live chat provider.

To learn more about the fantastic services that Yomdel offer, click here - https://www.yomdel.com/