360 mystery shop and research services tailored around you
Our mystery shop and research services enable you to achieve targeted insight, using the most appropriate methods and delivering it in the way that you need it.
RESEARCH
\

Phone Studies

\

Face to Face Surveys

\

Online Feedback

\

Postal Response

MYSTERY SHOP
\

Digital Recorded Calls

\

Written Commentary Reports

\

Covert Video Recordings

\

Online Channel Measurement

Anything can be measured by using the right service.
Here is a snapshot of the 360 solutions we can offer your business:

  • Acquisition/Purchase Understanding
  • Benchmarking Projects
  • Best Practice Videos
  • Brand Owner Insight
  • Buyer Behavioural Studies
  • Call Centre/Support Analysis
  • Click & Collect Measurement
  • Client In-house Scheme Design
  • Competitor Analysis
  • Competitive Price Reviews
  • Customer Exit Surveys
  • Customer Experience Measurement
  • Customer Service Team Measurement
  • Delivery/Distribution Experience
  • Discounting Analysis
  • Employee Engagement Surveys
  • Employee (New Starter) Measurement
  • eNPS (Employee NPS)
  • Employee Exit Surveys
  • Employee Knowledge Test
  • eSurveys
  • Financial Service Compliance
  • Follow Up Response
  • Franchise Compliance
  • Franchise Experience Measurement
  • Group/Association Schemes
  • Health & Safety Compliance
  • Home Improvement Appointments
  • Home Valuation Experience
  • Home Viewing Appointments
  • Industry Award Measurement
  • Intensive/Timed Measurement
  • Literature Request Fulfilment
  • Locational Marketplace Understanding
  • Lost Sales/Non Conversion Analysis
  • Mystery Phonecalls
  • NPS (Net Promoter System)
  • Online Usability
  • Out of Hours Response
  • Poor Performer Evaluation
  • Process Measurement
  • Promotional Effectiveness
  • Prospect Behavioural Studies
  • Purchase Testing
  • Return Process Measurement
  • Reward/Recognition Incentive Scheme
  • Shining Talent Evaluation
  • Sector/Industry Understanding
  • Strategic Consultancy
  • Tender Supporting Statistics
  • Third Party Provider
  • Training Effectiveness Measurement
  • Video Mystery Shops
  • Web Functionality

Let’s chat about how we can help
01403 230650
hello@360perspectives.co.uk
Customer Perspectives Ltd t/a 360 Perspectives