Customer Perspectives Ltd is committed to safeguarding the privacy of your data whilst providing a personalised and valuable service. Under the Data Protection Act 1998, we have a legal duty to protect information we collect from you. You can visit our site without telling us who you are or giving us any personally identifiable information. This policy may vary from time to time so please check it regularly. Any significant changes to this policy will be clearly highlighted on this page.
Data collected through this website or through other contacts
You are not required to provide any personal information on the public areas of this website. However you may choose to do so by completing the Mystery Shopper/Researcher Registration Form, the Contact Us Form or by contacting us using the contact information contained on our website. You should not complete any request form or contact us directly if you do not wish such information to be collected.
All email messages sent to and from Customer Perspectives Ltd may be monitored.
Use of your data
Your information will be held by us and may be used by us for the following purposes:
To send requested documents or information to you, or to deal with any other specific request you have
For use in or to assist with marketing and business development activities – your information may be added to our marketing database so we can contact you by email, mail or phone to tell you about products or services available from us, or to send you invites, information or publications (such as briefings and email alerts and updates) that may be of interest to you. Information and statistics generated about marketing activities may be used by us for planning and management purposes, to analyse our business and/or to conduct market research about our business
To deal with a job application you have made
We will only disclose or allow access to your details to third parties who are acting on our behalf or providing services to us in confidence (eg to consultants or agents assisting with mailings or other marketing projects, or application service providers, eg, as referred to below in relation to recruitment). Personal data of clients is also subject to this policy as regards marketing uses, together with further provisions in our terms of business.
Where information is submitted by you in relation to any Mystery Shop/Researcher Registration or job application, it will be retained after a decision has been reached on your application, unless you ask us not to retain the information. Some of our application processes require applications to be submitted through a third party online application website, in which case the information will held by us and the third party (acting on our behalf) for the purpose of processing your application.
Email alerts and updates
If you receive an email alert or update from us, we are able to track the receipt of, and access made to, such emails by your individual email address. This information will only be used by us for the purpose of conducting research about the use of such marketing tools within our business.
What is a cookie? – Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookie types used on this website by category is set out below.
Strictly necessary cookies – these cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for cannot be provided.
Performance cookies – these cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Google Analytics – these cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. You can opt out of Google Analytics, via their website.
Intellectual Property Rights
All intellectual property rights in or arising from our website, including all copyright belong to Customer Perspectives Ltd, unless otherwise stated. All rights are reserved.