73% of our clients have chosen us due to recommendations
The 360 Mission Statement
“For 360 Perspectives to be a place where the most talented and passionate people want to join, have fun and develop themselves and our business. For our clients to feel that we are an indispensable business partner and that they want to actively recommend us to others.”
Nick Meinertzhagen, Founder & Managing Director
Customer Perspectives was born in 2004, and since then it has grown from strength to strength to become one of the UK’s primary mystery shopping agencies. In 2016 the business rebranded as 360 Perspectives to highlight its broader client offering of tailored mystery shopping and market research solutions.
Our business was formed with 3 founding principles
1. IT’S ALL ABOUT THE EXPERIENCE
We knew ‘customer satisfaction’ would not be enough. Perfect customer journey’s would need to be mapped out and measured for how companies can deliver an amazing ‘customer experience’.
2. IT’S MORE THAN JUST A NUMBER
Mystery shopping was just about getting a performance score/number – we believed it could be used for real, in-depth insight to bring genuine, tangible business improvement.
3. IT’S ABOUT MAKING WORK FUN
Our founder believed that was not just about getting a job done – it’s about enjoying what you do, enjoying who you work with and always delivering 110%.
Our core values define us and guide every step we take.
You’ll notice the difference our values make and we believe they are what sets us apart from our competitors.
Curious why we are so highly recommended?